Reliability you can build an empire on, visible in real time.
Check the live health of the CustomBuilds platform and learn how we keep your dashboard, builds and growth programs running at their best.
When your business runs on us, uptime is non-negotiable.
Your websites, apps, agents and campaigns power revenue around the clock, so we treat reliability as a core promise. We monitor the platform continuously, respond fast when something needs attention and communicate openly throughout. This page is the single source of truth for current platform health.
Continuous monitoring
Automated checks watch critical services around the clock and alert our team the moment anything drifts.
Transparent communication
When an issue affects you, we post updates here promptly and keep them current until it is resolved.
Rapid response
Experienced engineers are ready to act, with clear escalation paths for critical situations.
Checking systems…
Every component that matters to your business.
Dashboard
Sign-in, navigation and core workspace functions for you and your team.
Live builds
Availability and performance of the websites and applications we deliver.
Atlas
Responsiveness and availability of your AI strategist inside the dashboard.
Automations and agents
Execution health of the workflows and AI agents running on your behalf.
Integrations
Connection health for the systems your builds and programs exchange data with.
Analytics and reporting
Data freshness and report availability across your performance dashboards.
What happens when something goes wrong.
Detect
Monitoring identifies the issue, often before any client notices an impact.
Communicate
We post a status update describing affected areas and keep it current as we learn more.
Resolve
Our engineers restore normal service as quickly and safely as possible.
Learn
We review significant incidents and put improvements in place to prevent them recurring.
Reliability is engineered in, not bolted on.
We design the platform and every client build to stay resilient under pressure, so traffic spikes, launches and peak seasons feel like business as usual.
- Redundancy designed into critical platform services
- Performance tuned for high-traffic launches and campaigns
- Planned maintenance scheduled to minimize disruption
- Advance notice for maintenance that may affect you
- Enhanced reliability commitments available for Enterprise
Leaders don't take our word for it. They take the results.
“Our biggest launch of the year drew record traffic and the site never slowed down.”
“When there was a brief issue, we heard about it from CustomBuilds before our own team noticed. That is real transparency.”
“Reliability is the reason we moved our entire digital estate onto the platform.”
Everything you need to decide with confidence.
How do I know if there is an issue right now?
This page shows the current status of each platform component and any active incidents, updated in real time.
Can I be notified about incidents?
Yes. Account owners receive in-dashboard notifications for issues affecting their workspace, and Enterprise clients can arrange direct alerts.
Do you offer an availability commitment?
We target high availability across the platform, and formal service level commitments are available for qualifying plans and Enterprise agreements.
When does planned maintenance happen?
We schedule maintenance to minimize impact and give advance notice whenever it may affect your work.
What should I do if something seems wrong but the status is normal?
Contact support through the help center. Your report helps us investigate quickly.
Build on a foundation that never blinks.
Join free and launch on a platform engineered for reliability, with transparency you can see for yourself.
Confidential by default · Engagements from $5,000 · Priced per scope