CustomBuilds
Waste and Recycling

Run cleaner routes, happier customers, and a greener brand.

For haulers, recyclers, and environmental services firms: customer self-service, AI-assisted dispatch support, and growth marketing that wins commercial and municipal accounts.

-51%
Typical reduction in service calls
+36%
Target growth in commercial account inquiries
2x
Faster new service activation
The challenge

What holds waste management leaders back today.

Phones ringing over missed pickups

Customer service teams spend the day answering schedule questions and logging missed collection complaints.

Manual service changes

Container swaps, extra pickups, and new starts move through emails and spreadsheets, causing delays and errors.

Undifferentiated in the market

Commercial buyers see every hauler as interchangeable, so contracts default to the lowest bid.

What we engineer

Built for Waste Management. Engineered to lead.

Customer self-service portal

Schedules, billing, extra pickups, and service changes handled online in a few clicks.

AI service assistant

Answers pickup, holiday schedule, and accepted materials questions instantly across web and text.

Service request automation

Requests flow straight into operations with routing, confirmations, and status updates.

Sustainability storytelling

Content and reporting experiences that showcase diversion rates and environmental impact.

Commercial demand generation

Campaigns targeting property managers, facilities leaders, and businesses ready to switch providers.

Operations dashboards

Visibility into service exceptions, customer trends, and route-level performance.

Use cases

Where the impact shows up first.

Use case 1

Roll-off ordering online

Let contractors and homeowners order dumpsters with instant availability and confirmation.

Use case 2

Missed pickup resolution

Customers report issues digitally and receive automated updates until service is complete.

Use case 3

Municipal contract positioning

Proposal support and public-facing experiences that strengthen bids for municipal programs.

Use case 4

Recycling education

Interactive guides that reduce contamination and make residents better recyclers.

Your journey

From first conversation to market leadership.

01

Audit the routes to revenue

We analyze contact drivers, service workflows, and commercial pipeline to find the quickest wins.

02

Automate the service

We deploy portals, assistants, and workflows that integrate with your dispatch and billing.

03

Lead the region

Lower cost to serve and a stronger brand help you win and keep the best accounts.

Command center

See every result, the moment it happens.

One executive view of every build, campaign and metric across your waste management operation.

  • Customer self-service portal
  • AI service assistant
  • Service request automation
  • Sustainability storytelling
  • Commercial demand generation
Command Center
Pipeline
+218%
CAC
-41%
Velocity
3.4x
All builds liveUpdated just now
“Our call volume was cut in half within a quarter, and commercial prospects now reach out to us instead of the other way around.”

Brian McAllister

General Manager, regional waste and recycling company

Questions

Answers for leaders in your industry.

How long does a rollout take?

Self-service portals and assistants typically launch within four to eight weeks, phased by service line.

Will this integrate with our routing and billing software?

Yes. We build to connect with the dispatch, routing, and billing systems you already rely on.

How is customer data secured?

Customer and account information is protected with secure access controls and practices designed to support your contractual and privacy requirements.

How is pricing structured?

Start free to explore. Multi-market programs are scoped after a confidential audit.

Let’s build your legacy

Make every pickup a reason to stay.

Schedule your confidential audit and see how much service cost and churn you can eliminate.

Confidential by default · Engagements from $5,000 · Priced per scope