Acceptable Use Policy

1. Scope

This Acceptable Use Policy applies to everyone who uses the CustomBuilds Services, including the AI strategist, project briefs, builds, and any content generated or published through the platform. It forms part of our Terms of Service. You are responsible for ensuring that members of your workspace comply with it.

2. Illegal and harmful content

You may not use the Services to create, store, or distribute content that is illegal, including content that exploits or endangers minors, promotes terrorism or violent extremism, facilitates the sale of illegal goods or services, or violates export control or sanctions laws.

You may not use the Services to harass, threaten, defame, or intimidate others; to promote violence or hatred against people based on protected characteristics; or to publish another person's private information without authorization.

3. Fraud and deceptive practices

You may not use the Services for fraud, phishing, scams, or impersonation of any person or organization; to create fake reviews, testimonials, or endorsements; or to make false or misleading claims in marketing materials, including unsubstantiated health, financial, or product performance claims.

4. Spam and unsolicited communications

You may not use the Services to send or facilitate unsolicited bulk messages, or to send marketing communications that do not comply with applicable laws such as CAN-SPAM, the Telephone Consumer Protection Act, or applicable anti-spam and privacy regulations. You must have a lawful basis for any contact lists you upload and must honor opt-out requests.

5. Intellectual property infringement

You may not upload, generate, or publish content that infringes or misappropriates the copyrights, trademarks, trade secrets, or other rights of others, or use the Services to replicate a third party's brand, website, or creative work without permission.

We respond to valid notices of alleged infringement. Rights holders may send notices to legal@custombuilds.ai, and we may remove content and terminate repeat infringers.

6. Security and system abuse

You may not probe, scan, or test the vulnerability of the Services, or attempt to breach security or authentication measures, without our prior written permission. Security researchers who wish to report a vulnerability should contact legal@custombuilds.ai before conducting any testing.

You may not distribute malware; interfere with or disrupt the Services or other users; access accounts, data, or systems you are not authorized to access; circumvent usage limits, rate limits, or billing; or scrape, crawl, or access the Services by automated means except through interfaces we provide for that purpose.

7. Misuse of AI features

You may not use the AI strategist or other AI features to generate deceptive synthetic media of real people, election or political disinformation, content intended to manipulate people into harmful actions, or instructions for weapons, self-harm, or other dangerous activities.

You may not attempt to bypass safety controls through prompt manipulation, extract or reverse engineer underlying models or system instructions, or use outputs to develop competing AI models. You may not rely on AI outputs to make automated decisions with legal or similarly significant effects on individuals, such as decisions about credit, employment, or housing, without appropriate human review.

8. Sensitive data

You may not submit special categories of personal data, government identification numbers, full payment card numbers, or protected health information to the Services unless you have a lawful basis, it is necessary for your project, and we have agreed in writing to any additional terms that applicable law requires.

9. Reselling and account sharing

You may not resell, sublicense, or provide access to the Services to third parties except as expressly permitted by your plan, and you may not share individual login credentials among multiple people.

10. Enforcement and reporting

We may investigate suspected violations and take actions we consider appropriate, including removing content, limiting features, suspending or terminating accounts, and reporting unlawful activity to authorities. Where practical, we will notify you and give you an opportunity to respond, unless doing so would create risk or is prohibited by law.

To report a violation of this policy, contact legal@custombuilds.ai with as much detail as possible.