Support as premium as everything else you get from CustomBuilds.
Instant answers, an AI strategist on call and a dedicated team ready to help, with support tiers that scale alongside your ambitions.
Help that arrives before frustration does.
We believe great support is part of the product. Whether you need a quick answer at midnight or a strategic conversation with a specialist, the help center connects you to the fastest path to resolution. Every interaction is handled with the care and urgency you would expect from a premium partner.
Self-serve answers
Searchable guides and step-by-step walkthroughs for the questions teams ask most.
Atlas on call
Ask Atlas inside the dashboard for instant guidance on builds, settings and next steps.
Expert support
Reach our support team when you need a human, with priority based on your plan.
The right level of care for every stage of growth.
Free workspace
Full access to the help center and Atlas, plus email support for account and billing questions.
Focused engagements
Faster email support and guidance from specialists on your builds and campaigns.
Multi-scope engagements
Priority response, live sessions with specialists and proactive check-ins on performance.
Ecosystem engagements
Top-priority handling, a dedicated success contact and regular strategic reviews.
Enterprise
A named team, tailored response commitments and executive escalation paths.
Urgent issues
Critical issues affecting a live build are prioritized for every client.
The fastest route to an answer.
Search
Start with the help center for instant answers to common questions.
Ask Atlas
Describe your question in the dashboard and Atlas will guide you or take you to the right setting.
Open a request
Still stuck? Submit a support request with as much detail as you can share.
Resolve and follow up
We keep you updated until the issue is resolved and confirm everything is working as it should.
What clients ask us about most.
These topics cover the majority of support requests. Most can be resolved in minutes through the help center or Atlas.
- Signing in, passwords and multi-factor authentication
- Requesting changes to a build in progress
- Updating payment details and downloading invoices
- Adding teammates and adjusting permissions
- Understanding reports and performance metrics
Leaders don't take our word for it. They take the results.
“I raised an urgent issue late on a Friday and it was resolved before I finished my coffee.”
“Our success contact knows our business so well that check-ins feel like strategy sessions.”
“Atlas answers most of my questions instantly, and when it cannot, a person is there fast.”
Everything you need to decide with confidence.
How do I contact support?
Open the help menu in your dashboard and choose Contact Support, or use the contact page if you cannot sign in.
What are your support hours?
Atlas and the help center are available around the clock. Human support hours and response times depend on your plan.
How do I report an urgent issue with a live build?
Submit a request marked urgent from the dashboard. Critical issues affecting live builds are prioritized on every plan.
Can I get help planning strategy, not just fixing issues?
Yes. Atlas is available for strategy anytime, and higher plans include sessions with our specialists.
How do I upgrade my support level?
Support improves automatically as you move to higher plans. Change your plan from Billing in your settings.
Never build alone.
Join free and get instant help from Atlas, or upgrade for priority access to our specialist team.
Confidential by default · Engagements from $5,000 · Priced per scope