Power a customer experience as reliable as your grid.
For electric, gas, water, and energy providers: intelligent customer service, field operations tools, and clear communications that lift satisfaction and lower cost to serve.
What holds utilities leaders back today.
Outage call surges
When storms hit, contact centers are overwhelmed and customers flood social channels with frustration.
Aging workforce
Experienced field technicians are retiring, taking critical asset knowledge with them.
Complex programs nobody uses
Efficiency rebates, payment plans, and new rate options go underused because customers cannot understand them.
Built for Utilities. Engineered to lead.
AI customer assistant
Handles billing questions, payment arrangements, and service requests across web, text, and voice.
Proactive outage communication
Timely, personalized updates that reduce inbound calls and build trust during disruptions.
Field knowledge assistant
Crews get instant access to procedures, asset histories, and safety guidance in the field.
Program enrollment journeys
Clear, guided experiences that drive adoption of efficiency, assistance, and new service programs.
Modern self-service portal
Usage insights, billing, and service changes made simple on any device.
Operations intelligence
Dashboards connecting service performance, customer sentiment, and operational cost.
Where the impact shows up first.
Use case 1
Storm response
Absorb outage surges with automated status updates and self-service restoration estimates.
Use case 2
Payment assistance
Guide customers through payment plans and assistance programs with empathy and clarity.
Use case 3
Efficiency program growth
Targeted campaigns and simple enrollment that hit program participation goals.
Use case 4
Technician onboarding
Accelerate new crew readiness with an AI guide built on your own standards and procedures.
From first conversation to market leadership.
Audit the experience
We analyze contact drivers, digital adoption, and field knowledge gaps to find the biggest wins.
Modernize service
We deploy assistants, portals, and communications that integrate with your existing operations.
Lead with reliability
Customers feel informed and cared for, and your cost to serve keeps falling.
See every result, the moment it happens.
One executive view of every build, campaign and metric across your utilities operation.
- AI customer assistant
- Proactive outage communication
- Field knowledge assistant
- Program enrollment journeys
- Modern self-service portal
“During our last major storm, call volume was a fraction of previous events. Customers told us they had never felt so informed.”
Gregory Lawson
VP of Customer Operations, regional electric cooperative
Answers for leaders in your industry.
What timeline should we expect?
Customer assistant and communication programs typically launch within six to ten weeks, phased around your operational calendar.
Will it integrate with our billing and outage systems?
Yes. We build to work with your existing customer information, outage management, and field systems.
How do you approach security for critical infrastructure?
Security is engineered in from day one with strict access controls, segmentation, and monitoring designed to support your regulatory and cybersecurity requirements.
How is pricing set?
Start free to explore. Utility-scale programs are scoped after a confidential audit.
Explore related solutions
Keep the lights on and customers delighted.
Schedule your confidential audit and see how much cost to serve you can remove this year.
Confidential by default · Engagements from $5,000 · Priced per scope